FAQs

Ask Us Anything

Is an account necessary for placing an order?

Although you can order as a guest, having a Zainab Humayu account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information, and ensuring faster checkouts.

Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential, with only authorized personnel having access to your information.

Is COD available internationally?

Currently, the COD service is only applicable in Pakistan.

What are your delivery charges?

We charge a flat rate of Rs.350 on shipping across Pakistan. For international orders, delivery charges will be displayed during checkout. The customers will have to bear all the duties and taxes.

What are our international shipping charges?

Delivery charges will be displayed during checkout. Duty, Taxes, or VAT will be paid by customers.

What is your return and exchange policy?

Please check our return and exchange policy.

Do you offer the exchange of sale items?

Sale items are not eligible for exchange.

Do you have a store?

Unfortunately, we do not have a store.

What is your helpline contact number?

You can reach out to us on our helpline: +923008413943